Frequently asked questions

How do I start designing my custom jersey?

Click on the “Build” button on our homepage. You’ll be taken to our design tool where you can choose your jersey style, colors, and add custom text, numbers, and logos.

Can I upload my own logo or design?

Yes! You can upload your own images or logos in the design tool. Supported formats include JPG, PNG, and SVG. Make sure your file is high-resolution for the best printing quality.

What are the file requirements for uploading logos?

We recommend using SVG files. The maximum file size is 5MB.

Can I order jerseys in different sizes and designs within the same order?

Absolutely! Once you finish customizing your jersey, you can add it to your order form.

What is the minimum order quantity?

There is no minimum order quantity. You can order a single jersey or multiple jerseys, depending on your needs.

How long will it take to receive my order?

Production typically takes between 3-4 weeks after you finalize your design. Shipping time varies based on your location.

Can I make changes to my order after placing it?

Once your order is placed, we begin production immediately, so changes are generally not possible. However, if you contact us within 24 hours, we may be able to accommodate minor changes.

What is your return policy?

Because all our jerseys are custom-made, we do not accept returns unless there is a defect in the product. If you receive a defective item, please contact us within 7 days of receipt.

How do I contact customer support?

You can use the contact form on our website. Our customer service team is generally available Monday to Friday, from 9 AM to 5 PM (PST).

Do you offer bulk discounts?

Yes, we offer discounts on bulk orders. The discount amount varies depending on the quantity ordered. Please contact us for a custom quote.

Can I see a preview of my jersey before ordering?

Yes, our design tool provides a real-time preview of your custom jersey. You can see how it looks from all angles before placing your order.

What if I need a jersey style that’s not listed?

If you’re looking for a specific style that’s not available, please contact us. We may be able to accommodate special requests depending on the requirements. Please contact us for customizations.

Do you offer any pre-designed templates?

Yes, we offer a variety of pre-designed templates that you can customize with your own text, colors, and logos.

What payment methods do you accept?

We use Stripe and can accept all major credit cards. All payments are processed securely.

Is there a discount for repeat customers?

Yes, we value our loyal customers! Contact us for information about discounts for repeat orders.

Can I save my design and finish it later?

Yes, you can save your design progress and come back to it at any time. Just make sure to create an account or log in.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and times will vary depending on your location.

How can I track my order?

Once your order has shipped, we’ll send you a tracking number via email so you can follow your jersey’s journey.

What materials are your jerseys made of?

Our jerseys are made from high-quality, durable fabrics designed for comfort and performance. Specific materials vary by jersey type.

Can I request a custom color that isn’t listed?

Yes, we can match custom colors upon request. Please contact us with your specific color requirements.

Do you offer jerseys for kids?

Yes, we offer a range of sizes including youth sizes. Check our size chart to find the perfect fit for kids.

What if I’m not satisfied with the final product?

Your satisfaction is our top priority. If there’s an issue with your order, please contact us immediately, and we’ll do our best to make it right.

Can I add names and numbers to the back of the jerseys?

Yes, our design tool allows you to add personalized names and numbers to the back of each jersey.

What if I made a mistake in my design?

If you notice a mistake after placing your order, contact us within 24 hours. We may be able to correct it before production begins.

Can I order a sample jersey before placing a bulk order?

Yes, you can order a single sample jersey to ensure the quality and design meet your expectations before placing a larger order.

Do you have a physical store where I can see samples?

We operate exclusively online, but we can send sample jerseys to you upon request.

How do I care for my jersey?

We recommend washing your jersey inside out in cold water and hanging it to dry to preserve the quality and color.

Can I reorder a jersey I previously designed?

Yes, you can easily reorder previous designs by logging into your account and selecting the design from your order history.

What if my jersey doesn’t fit?

If your jersey doesn’t fit, please contact us. Although we cannot offer returns on custom items, we’ll do our best to find a solution.

Can I get a discount for a large team order?

Yes, we offer special pricing for large team orders. Please contact us with your team’s needs for a custom quote.